Back to Shopping

How long does it take to receive replacement items through an exchange?

It usually takes 3-5 business days to process exchanges upon receipt of the items. If you used the Prepaid Return label to ship your items back to us, it will generally take about a week longer than normal for us to receive your package. The reason for this is because the US postal service will need to verify the account validity of the return postage label.

If you would like for us to receive your package sooner, you may use other alternative methods of shipping. We cover the costs of shipping items back to us when Prepaid Return label is used, but we do not refund return shipping costs incurred in using other methods.

Have more questions? Submit a request